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Maintenance delays, deposit disputes, the neighbor upstairs, Repute writes a measured, non-defensive reply that a prospective tenant reads as competence, not damage control.

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Jordan K. · last week

Put in a work order for a leaking kitchen sink and waited nine days. Also still waiting on an itemized breakdown of the deductions from my deposit after moving out in March.

Repute's draft · professional tone

Jordan, nine days for a leak is well past our own standard, and a deposit statement should never take this long. Urgent water work orders are now dispatched same day, and I'm having our accounting lead send your itemized breakdown this week. If you'd like it walked through, call the office and ask for me. Alicia, property manager

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