Built for auto repair shops, body shops and mechanics
Surprise line items, a car back twice for the same noise, a week-long job that took three, Repute writes a straight reply that owns the specifics without sounding rehearsed.
Quoted $400 for brakes, picked it up at $780 with parts I never approved. Then the same grinding came back within a month, and when I called, the guy explained rotors to me like I'd never driven a car.
Repute's draft · apologetic tone
Dee, $380 over quote on work you didn't approve is not how we run, and being talked down to on the phone about it makes it twice as bad. Nothing gets added now without a text approval first. Bring it back in and I'll recheck those brakes myself, no charge. Ray, shop owner
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