Reply to job reviews from the truck, not the office.

Job was quoted at three weeks and ran almost seven. Crew skipped two scheduled days without calling. The deck itself looks great, but I had to chase them for every update.

Repute's draft · apologetic tone

Marcus, seven weeks on a three-week quote is on us, and skipping days without a call is worse than the delay itself. We've moved to same-day texts whenever a crew can't make a window. Glad the deck landed right, I'd like to hear the rest directly, so call the shop and ask for me. Ray, Holloway Build